Privacy Policy | Botanica Femme

Privacy Policy — Botanica Femme

Effective Date: October 2025

Business Name: Botanica Femme

Practitioner: Renae Brider

Qualified Clinical Nutritionist and Herbalist

ABN: 57 320 258 372

Location: Mornington Peninsula, VIC, Australia

Contact: botanicafemme@gmail.com

1. Introduction

Botanica Femme is committed to protecting your privacy and ensuring that your personal and health information is handled with the highest standard of professional care. This Privacy Policy outlines how we collect, store, use, and protect your information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Health Records Act 2001 (VIC). By engaging with Botanica Femme’s services, you consent to the practices described in this policy.

2. Information We Collect

We collect personal and health information necessary to provide you with safe and effective natural health care.

This may include:

Personal details: name, date of birth, address, phone number, and email
Health information: medical history, medications, allergies, supplements, test results, and family health history.
Lifestyle information: diet, exercise, stress levels, sleep patterns, and emotional wellbeing.
Payment information: for billing and record-keeping purposes.
All information collected is relevant to your health and treatment.
You have the right to withhold or withdraw information at any time, though this may affect the level of care provided.

3. How We Collect Information

We collect your information through:

Intake forms completed online or in person
Consultations (in person, phone, or online)
Test results and referrals from other practitioners (with your consent)
Payment and booking systems.
All data is collected directly from you, unless you have authorised another person or practitioner to provide it on your behalf.

4. Use of Information

Your personal and health information is used to:

Assess your health and develop individualised treatment plans.
Communicate with you regarding appointments, treatment, and follow-up care.
Maintain professional records as required by law and professional standards.
Process payments and manage administrative tasks.
Share with other healthcare providers, only with your written consent. We do not share, sell, or rent your information to any third parties for marketing purposes.

5. Storage and Security of Information.

Your records are stored securely in password-protected systems and/or locked filing cabinets.We use industry-standard electronic health record systems that comply with Australian privacy legislation.Data is retained for a minimum of 7 years after your last consultation (or until a minor turns 25 years old), in line with legal requirements for health practitioners.After this period, information will be securely destroyed or permanently deleted.

6. Confidentiality

All information shared during consultations is strictly confidential.

It will only be disclosed if:

You give written consent
It is required by law (e.g. subpoena, court order)
There is serious risk of harm to yourself or others, as required by duty of care laws

7. Online and Digital Privacy

When booking appointments, purchasing products, or submitting forms online:

Your data is transmitted securely using encrypted systems.
Cookies may be used on our website for basic analytics and site functionality.
No personal health data is collected via social media or online marketing platforms unless explicitly provided by you.
Our website may contain links to third-party sites.
Botanica Femme is not responsible for the privacy practices or content of these external websites.

8. Public Liability and Professional Insurance

Botanica Femme operates under full Public Liability and Professional Indemnity Insurance, covering:

Accidental injury or incidents occurring during clinic visits.
Professional advice or natural health treatment within scope of practice.
This ensures you are protected under our professional standards and legal requirements for registered naturopathic practitioners in Australia

9. Your Rights.

You have the right to:

Access and request a copy of your records.
Request corrections to inaccurate or outdated information.
Withdraw consent for treatment or data sharing at any time.
Lodge a complaint if you believe your privacy has been breached.
To request access or lodge a complaint, please contact:
Email: botanicafmme@gmail.com
Phone: 0402563377
f you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.10. Updates to This Policy.
This Privacy Policy may be updated periodically to reflect changes in law, professional guidelines, or clinic practices. The latest version will always be available on our website or upon request.